Shipping policy

Below is a Shopify-ready shipping policy written for The Lemon Mob and designed for a refrigerated craft beverage business. You can paste this into Shopify → Settings → Policies → Shipping policy.

THE LEMON MOB SHIPPING POLICY

Last Updated: August 21, 2026

Thank you for shopping with The Lemon Mob. We handcraft our beverages with real ingredients and take special care when preparing every order for delivery. Because many of our beverages are perishable and require refrigeration, our shipping procedures are designed to help your order arrive as fresh and safely as possible.

ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment is received. Processing times may be longer during holidays, promotional events, product launches, or periods of unusually high order volume.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Because our beverages may require temperature-controlled handling, we may limit the days on which refrigerated products are shipped to reduce the possibility of packages sitting in a carrier facility over a weekend or holiday.

REFRIGERATED & PERISHABLE PRODUCTS

Certain Lemon Mob beverages are perishable and must be kept refrigerated.

When applicable, refrigerated orders may be shipped using insulated packaging, cold packs, or other appropriate temperature-control materials.

Please retrieve your package as soon as possible after delivery and refrigerate the beverages immediately.

Cold packs may no longer be frozen when your package arrives. This does not necessarily mean the product is unsafe. However, if you have concerns about the condition of your beverages upon arrival, please contact us before consuming them.

SHIPPING RATES

Shipping charges are calculated and displayed during checkout based on factors such as:

  • Delivery location

  • Package weight and dimensions

  • Number of products ordered

  • Shipping method

  • Refrigerated packaging requirements, when applicable

Any available free-shipping promotions or discounted shipping offers will be displayed during checkout and may be subject to minimum-purchase requirements or other promotional terms.

SHIPPING LOCATIONS

The Lemon Mob currently ships only to locations displayed as eligible during checkout.

We reserve the right to restrict delivery of refrigerated or perishable products to destinations where we cannot reasonably provide an appropriate delivery timeframe.

We currently do not guarantee delivery to P.O. boxes for refrigerated products.

ESTIMATED DELIVERY TIMES

Delivery estimates shown during checkout are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Once an order has been transferred to the shipping carrier, delivery may be affected by weather, carrier delays, holidays, natural disasters, incorrect addresses, or other circumstances outside The Lemon Mob's reasonable control.

ORDER TRACKING

When tracking is available, customers will receive shipping confirmation and tracking information using the email address or mobile number provided during checkout.

Please allow time for the carrier's tracking system to update after your shipping confirmation is issued.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your address carefully before submitting your order.

If you notice an address error, contact The Lemon Mob as quickly as possible. We will attempt to correct the address if the order has not already been processed or shipped, but changes cannot be guaranteed.

The Lemon Mob is not responsible for orders that are delayed, returned, lost, or spoiled because of an incorrect or incomplete shipping address supplied by the customer.

Additional shipping charges may apply if an order must be reshipped.

DELIVERED BUT NOT RECEIVED

If tracking indicates that your package was delivered but you cannot locate it, please:

  1. Check the delivery location and surrounding property.

  2. Check with household members, neighbors, front desk personnel, or building management.

  3. Verify that the shipping address on your order is correct.

  4. Contact the shipping carrier.

  5. Contact The Lemon Mob if you still cannot locate the package.

We will work with you when possible to investigate the shipment.

DAMAGED OR COMPROMISED ORDERS

We take great care when packaging Lemon Mob products.

If your order arrives damaged, leaking, broken, opened, or otherwise compromised, please contact us as soon as possible after delivery.

Please provide:

  • Your name

  • Order number

  • Description of the problem

  • Photographs of the shipping box

  • Photographs of the damaged product

  • Photographs of the shipping label, when requested

Please retain the original packaging and damaged products until we have reviewed your claim.

If we determine that a product was damaged during shipment, we may provide an appropriate replacement, store credit, or refund, depending on the circumstances and product availability.

PERISHABLE PRODUCT CLAIMS

Because our beverages are perishable, shipping-related quality concerns should be reported promptly after delivery.

Do not consume a beverage if the container is leaking, damaged, unusually swollen, improperly sealed, or if you otherwise believe the product may be unsafe.

Please photograph the product and contact The Lemon Mob for assistance.

MISSED OR UNATTENDED DELIVERIES

Customers are responsible for making reasonable arrangements to receive refrigerated shipments.

The Lemon Mob cannot guarantee the condition of perishable products that remain outside, in a mailbox, parcel locker, apartment mailroom, carrier facility, or other unrefrigerated location for an extended period after delivery.

We strongly recommend monitoring your tracking information and refrigerating your beverages promptly after delivery.

WEATHER & EXTREME TEMPERATURES

Extreme heat, severe weather, storms, wildfires, transportation interruptions, and other conditions can affect perishable shipments.

To protect product quality, The Lemon Mob reserves the right to delay shipment temporarily when weather or transportation conditions make shipping refrigerated beverages inadvisable.

If this occurs, your order will be shipped when conditions reasonably permit.

LOCAL PICKUP & LOCAL DELIVERY

When offered, customers in eligible areas may have the option to select local pickup or local delivery during checkout.

Pickup orders should not be collected until you have received confirmation that your order is ready.

Refrigerated beverages should be kept cold after pickup or delivery.

Specific pickup locations, hours, instructions, delivery areas, and fees will be displayed during checkout or in your order confirmation.

EVENTS & WHOLESALE ORDERS

Large orders, wholesale orders, catering orders, corporate orders, and event orders may be subject to separate delivery schedules, minimum-order requirements, deposits, delivery charges, and fulfillment terms.

Please contact The Lemon Mob directly for large-volume and wholesale delivery arrangements.

SHIPPING POLICY CHANGES

The Lemon Mob may update this Shipping Policy periodically as our products, shipping services, delivery areas, or fulfillment procedures change.

The version published on our website at the time of purchase will apply to that order unless otherwise required by law.

CONTACT THE MOB

Questions about an order or shipment?

THE LEMON MOB
Sacramento, California

Email: [Insert customer service email]
Phone: [Insert business phone number]
Instagram: @lemon.mob

Handcrafted. Bold. Unapologetically Flavorful.

One important recommendation before publishing: don't promise a specific refrigerated shipping method, temperature range, or number of days in transit until you've selected your carrier and validated your cold-pack/insulated packaging system. For a refrigerated beverage company, your shipping policy should match your actual food-safety and fulfillment procedures.

I would also create matching Refund & Replacement, Terms of Service, Privacy, Local Pickup/Delivery, and Wholesale Policies so the entire Lemon Mob Shopify store has a consistent professional policy package.