How does shipping work for The Lemon Mob?
Because The Lemon Mob beverages are handcrafted and perishable, we take extra care when preparing orders for shipment. Orders are generally processed within 1–3 business days, and refrigerated products may be packed with insulated materials and cold packs when appropriate to help maintain product quality during transit. We may schedule shipments earlier in the week to reduce the chance of your beverages sitting in a carrier facility over a weekend or holiday, and extreme heat, severe weather, or carrier disruptions may occasionally require us to delay a shipment to help protect your order. Once your package arrives, please retrieve it promptly and refrigerate your beverages immediately; cold packs may be partially or completely thawed upon arrival, which does not by itself indicate that the product has been compromised. Shipping rates and available delivery methods are calculated at checkout based on your location, order size, weight, packaging requirements, and available carrier services. Customers are responsible for providing a complete and accurate delivery address and for monitoring tracking information so refrigerated packages are not left outside or in an unrefrigerated mailroom, parcel locker, or other location for an extended period. If your package arrives damaged, leaking, unusually swollen, improperly sealed, or otherwise appears compromised, please do not consume the affected product. Contact The Lemon Mob as soon as possible with your order number and clear photographs of the package and products so we can review the issue and, when appropriate, arrange a replacement, store credit, or refund. Our goal is simple: get The Mob from our hands to your refrigerator as fresh, safe, and delicious as possible.